From the get go when I inquired about the tank being in stock to delivery, Tyler was extremely helpful and concerned not only with the new tank but with the new system overall. Giving me pointers and Ideas. Tyler coordinated movers to get this tank down a long rock driveway and up a flight of stairs, to make my life easier. Much appreciated. The tank arrived and is sleek and beautiful.
The original sump I received had a leak in one of the seams. The team at Two Tides sent a new sump with no questions asked in two days. Everything is up and running perfectly. Great Communication.
Absolutely, very glad we could resolve the leak and get your system goin before the weekend. Gotta love the contrast on that stand you made.
Let us know how the cycle on the new tank goes and talk soon.
To Your Success,
- The Two Tides Team
I had the wonderful experience of talking with Tyler at Two Tides when I was purchasing my Aquarium (A ProStar 60 Rimless aquarium) and their team did a phenomenal job of communicating every ripple involved with my purchase from confirming the purchase, through my plans for the product, any delays due to the start of the Corona virus, shipping confirmation and even after the product arrived for how it was received, its condition and if I was satisfied with the experience (I was). Overall, Two Tides Aquarium supply did an incredible job at helping me work through the process of having my order purchased, delivered at a reasonable time, and worked closely with me to alleviate any potential issues or concerns.
Talking with Tyler about my plans for the aquarium and my experiences in the hobby was great, it was nice to know the care coming from the team and it made me feel confident that they were the right choice when it came to purchasing my aquarium.
The aquarium itself arrived in almost pristine condition, unfortunately, the freight shipping while quick resulted in minor damaging to the stand for the aquarium in the form of a thumb sized depression / dent and some damage to 1 of the 4 legs that was bent, but easily corrected. The aquarium has been an absolute joy and It really is a beautiful tank with amazing flexibility of use. It truly is an "All-in-one" system, and for someone new to larger aquariums it was perfect for my needs and allowed me to get right into focusing on scaping my aquarium. I have visited a few show-rooms and shopped around, but you truly will not find a system like this at this price point (Very affordable) for everything that it includes, it makes plumbing and wiring a breeze, cleaning the sump is simple, and everything is easily adjustable. I really don't see myself getting another aquarium that is not a ProStar.
I will most likely be using Two Tides Aquarium Supply for any future aquariums that I need, the affordability compared to competing options, wonderful service, and ease of ordering makes them hands down the best option.
This is Tyler with Two Tides. Deeply appreciate the good comments, and I've got to say that it was quite a pleasure working with you. I'm very happy to see your clean freshwater system all setup and thriving, and you gotta love that vertical driftwood. Looks great man.
Don't be hesitant to call in with your progress, and yes hoping this is just the beginning of our working relationship. For now, wishing you great success and enjoyment with your new ProStar
To Your Success,
- Tyler with Two Tides
It's true that Two Tides Aquarium treats their relationship with their customers as a true partnership. I had a small leak with my aquarium, and Tyler and his team worked with me throughout the process to get it fixed, all the while offering a lot of advice and thoughts on the aquarium hobby as a hole. Giving this review 4 stars because of the leak issue with the tank - but the customer support was phenomenal.
This is Tyler with Two Tides. Thanks for your honest feedback, and your kind words on our service. I truly had a blast working with you, and even despite the plumbing holdups and all those video calls I'm just glad that we got to the end result of the beautiful tank you see every day.
That being said, we have taken your feedback seriously, and have just released a series of ProStar Plumbing Diagrams which can be seen in the product images for the ProStars, as well as a full Assembly Guide which can be viewed under the 'Assembly + Installation' tab. These will be emailed to clients while their tank is in transit so setup is very simple when the tank arrives. There are also videos in the works. We look forward to seeing this improve the experience of future clients.
Thanks for making us better Khalil, and keep us updated on how your discus and angels enjoy exploring the new tank!
To Your Success,
- Tyler with the Two Tides Team
I love my tank. It's an amazing piece of artistry combined with futuristic filtration that makes me look like I know what I'm doing. Keeping an Aquarium with beautiful living creatures is fun but with a Prostar you are moving water like a champion.