About Us

 

Overview

Two Tides Aquarium Supply is the go-to online destination for high quality, competitively priced home aquariums and reefing supplies. Our dedication to superior product quality control and unrivaled customer service sets us apart as one of the premier fish tank retailers in the US.

 

Our Mission Statement

But we don’t just want to sell aquariums. We want to enrich every single one of our customers’ lives with the fascinating and fulfilling world of home aquatics! Whether you have been making your own reef environments for 20 years, or you're a beginner who simply enjoys watching the beautiful display that aquariums can offer and want one in your home, we know that you will find great value here.

 

Our Product Quality Control

There’s nothing worse than ordering a new product, getting excited about it, waiting to have it shipped to you, and being completely let down when you finally get to see it and try it out.

It doesn’t look or function as intended, and now you’re stuck with the two not-so-great options of simply throwing it out or having the hassling of shipping it back to where you ordered, oftentimes at your own expense.

At Two Tides, we want to make it easy for you to know that you are ordering a product that will function perfectly as intended, and will last long past its warranty.

If we get any large percentage of negative reviews or customer complaints about an item, we immediately take it down. We only want to list the best for customers that trust us with their business, and we aren’t a superstore who will list everything under the sun that can make them some good profit margins.

 

How We Operate With Our Brands

Another thing that we pride ourselves on and that really sets us apart is how we work with the brands we carry. We understand how difficult it can be to find the information you need on specific products and have it be accurate.

We don’t want to be an aquarium superstore that has hundreds of service/sales employees that may or may not know what they are talking about. Then, if they don’t try to quote you inaccurate “guesstimate” information and they go searching, it can sometimes take hours or days before the answer finally gets back to you.

Our small team prides itself in always working directly with the manufacturers for every single product carried by Two Tides. This means that when you‘re getting answers, you’re getting them straight from the people that make the products in question.

If we aren’t 100% certain about an answer to your question, we will immediately contact one of our numerous reps directly from the corresponding brand to check with them, oftentimes in just a few minutes. This ensures not only bullseye-accurate information every time, but also means less misunderstandings, headaches, and running around for both our customers and our team.

Working directly with our brands also has the added benefit of each product being ordered is only ever getting shipped out once before it reaches your door. No getting shipped to a large stockhouse, unloaded, stored for weeks or months at a time, loaded and shipped again, and THEN unloaded into your home. This greatly cuts down on any chance of damages or failure of items due to shipment. See our Shipping Policy page for more details.

We are an online-only retailer, meaning we do not have a storefront or showroom location. Since we ship such large, heavy, and many times rather fragile products, we use only the best freight trucking services in the country to get your order to your door promptly and in top-notch condition.

 

Our Team

We have been operating since July 2018 and have been striving to improve everyday since. We have a very focused team whose aim is to continually expand our selection and improve our product quality and customer service, offering our customers only the very best aquariums, aquatic supplies, and information available.

 

So What Now?

We encourage you to have a look around our site to see what we offer and how we can help you. Have a look at our blog for information on all things aquarium! Navigate to the footer of any page to view all of our business information pages, as well as our monthly newsletter about new releases and what we have been up to! Browse our collections to find the products that best fit what you want out of this spectacular hobby!

If you have any questions about our products, would like to check the availability of an item, or have any suggestions on what we can do better, please use our “Contact Us” page to get in touch. We'd love to hear from you!

Happy Tanking!

 

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★ Read Reviews of Two Tides

The Proof is in the Result

43 reviews
95%
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Best Bang for your Buck!

I’ve used these lights on my Nano Reef tanks for well over a year now so I decided to roll the dice and run four over my newly purchased Prostar 200 Aqaurium even though they aren’t intended for larger tanks. Paired with the 18 inch flex mounts these lights offer a clean high end look for under $1K. The best part is they can provide enough even solid PAR spread to run a mixed Reef tank if you plan accordingly. The app is easy to use when you get the hang of it and their website has plenty of presets that you can download to make set up a breeze. If your looking for a high end reef capable light without the high end cost and bulky appearance then this is a good choice.

Thank you Tyler for getting these to me quickly!

Really is a quality tank and stand at the best price I could find

I bought the ProStar 200 (150g) n white. It did take a while (5 weeks) for the tank to make it to Arizona, but it was worth the wait. The tank glass is burly, well beveled, and the black silicone seams are really well done. In my case I couldn't find a single thing wrong with the tank or stand on arrival.

Pre-installed plumbing + conversion kit (separate purchase) made the plumbing, including an inline UV sterilizer, super easy.

The stand is spacious, with a good sized sump while still leaving sufficient overhead space for taller equipment, mounting lights for a refugium, getting your hands into the different sump compartments, etc.

As almost every other review has mentioned - Tyler Moon really does show an extraordinary level of customer service throughout the experience - buying, setting up, and beyond. Fully expect frequent communication from him via text and phone call to make sure things are working out smoothly.

Another positive I thought I would highlight regarding circulation noise between sump and display. Everyone's system will vary, but I found the draining system with spiral silencer inserts and silencer caps to be very quiet. With a 2000 gph DC return pump I can strike a good balance between the return flow and gate valves on the pre-assembled drain lines such that I get super quiet draining as well as maintain the water height in the display that I want. With the return pump at 100% and the drain lines wide open I do get quite a bit of noise, but I am not looking for 2000 gph during normal operation from my return pump on a 150g tank.

Easy enough

The kit installs just like any PVC slip coupler - glue in place. Seems like good quality schedule 40. I'm sure there are logistical challenges, but just a thought - since the tank comes with preassembled plumbing for drain and return lines, why not add in the step of also using the conversion kit BEFORE shipping to customers? From what I've read and seen, it's basically impossible to get fittings in the US for the metric sizes the tank comes with. Someone is clearly already doing the pre-assembly. Ship them a box of the conversion kits and add that as a step to the pre-assembly.

Excellent Tank, Service and Shipping

The whole experience was an A+. As soon as the order was placed I got a call letting me know they were doing a QA check and getting it packed for shipping. A couple days later it was delivered on a freight truck. The shipping was fast and tank was packed very securely. The tank was beautiful and without any defects. I highly recommend two tides and will use them in the future.

Perfect in every way

These guys are amazing and you can’t beat these prices. Don’t be fooled just because the pro star doesn’t cost as much as it’s competitors, the tank is absolutely beautiful and perfect in every way. One huge plus is that the stand comes pre assembled which saves you hours of work. The customer service is superb, Tyler Moon is there for you from the time you place your order, delivery and any issues that may come up. I’m very happy I didn’t end up buying Waterbox or Redsea and stumbled on TwoTides.