About Us

 

Overview

Two Tides Aquarium Supply is the go-to online destination for high quality, competitively priced home aquariums and reefing supplies. Our dedication to superior product quality control and unrivaled customer service sets us apart as one of the premier fish tank retailers in the US.

 

Our Mission Statement

But we don’t just want to sell aquariums. We want to enrich every single one of our customers’ lives with the fascinating and fulfilling world of home aquatics! Whether you have been making your own reef environments for 20 years, or you're a beginner who simply enjoys watching the beautiful display that aquariums can offer and want one in your home, we know that you will find great value here.

 

Our Product Quality Control

There’s nothing worse than ordering a new product, getting excited about it, waiting to have it shipped to you, and being completely let down when you finally get to see it and try it out.

It doesn’t look or function as intended, and now you’re stuck with the two not-so-great options of simply throwing it out or having the hassling of shipping it back to where you ordered, oftentimes at your own expense.

At Two Tides, we want to make it easy for you to know that you are ordering a product that will function perfectly as intended, and will last long past its warranty.

If we get any large percentage of negative reviews or customer complaints about an item, we immediately take it down. We only want to list the best for customers that trust us with their business, and we aren’t a superstore who will list everything under the sun that can make them some good profit margins.

 

How We Operate With Our Brands

Another thing that we pride ourselves on and that really sets us apart is how we work with the brands we carry. We understand how difficult it can be to find the information you need on specific products and have it be accurate.

We don’t want to be an aquarium superstore that has hundreds of service/sales employees that may or may not know what they are talking about. Then, if they don’t try to quote you inaccurate “guesstimate” information and they go searching, it can sometimes take hours or days before the answer finally gets back to you.

Our small team prides itself in always working directly with the manufacturers for every single product carried by Two Tides. This means that when you‘re getting answers, you’re getting them straight from the people that make the products in question.

If we aren’t 100% certain about an answer to your question, we will immediately contact one of our numerous reps directly from the corresponding brand to check with them, oftentimes in just a few minutes. This ensures not only bullseye-accurate information every time, but also means less misunderstandings, headaches, and running around for both our customers and our team.

Working directly with our brands also has the added benefit of each product being ordered is only ever getting shipped out once before it reaches your door. No getting shipped to a large stockhouse, unloaded, stored for weeks or months at a time, loaded and shipped again, and THEN unloaded into your home. This greatly cuts down on any chance of damages or failure of items due to shipment. See our Shipping Policy page for more details.

We are an online-only retailer, meaning we do not have a storefront or showroom location. Since we ship such large, heavy, and many times rather fragile products, we use only the best freight trucking services in the country to get your order to your door promptly and in top-notch condition.

 

Our Team

We have been operating since July 2018 and have been striving to improve everyday since. We have a very focused team whose aim is to continually expand our selection and improve our product quality and customer service, offering our customers only the very best aquariums, aquatic supplies, and information available.

 

So What Now?

We encourage you to have a look around our site to see what we offer and how we can help you. Have a look at our blog for information on all things aquarium! Navigate to the footer of any page to view all of our business information pages, as well as our monthly newsletter about new releases and what we have been up to! Browse our collections to find the products that best fit what you want out of this spectacular hobby!

If you have any questions about our products, would like to check the availability of an item, or have any suggestions on what we can do better, please use our “Contact Us” page to get in touch. We'd love to hear from you!

Happy Tanking!

 

x

x