Price Guarantee

 

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date (see the additional requirements below), please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering!

To request your partial refund simply e-mail us a link (to refunds@twotidesaquariumsupply.com) to the product on our competitor's website, AND the link to the same product on our site within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offers are not eligible
• The competitor must be an online only store, they may not have a retail location
• The website can not be a discounter or auction website (for example; eBay, Overstock, Discount Bandit, etc.)
• You must purchase the item from our website before requesting your Price Match Guarantee
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• The refund amount is only eligible to be returned to the credit card used for the original purchase
• Sometimes, the manufacturer in question changes their pricing policies (usually increasing).
• Legally, we cannot sell to a customer in violation with (or at a lower price than) the current manufacturer’s retail price, even if there are other retailers that have not updated their retail prices to match the retail price of said manufacturer.

We are happy to serve you in making sure you get the best prices out there.

Happy Tanking!