Shipping Policy

   

A Better Alternative - A Note on How We Ship Items

At Two Tides, we pride ourselves on working very closely and directly with every single brand on our website. We make sure to be your closest link to the most popular and best performing products in the industry (view our About Us page to learn about our Product Quality Control Policy). 

What does this mean? It means an incredibly safe and streamlined shipment process for your new tank or supplies. No loading, shipping to a stockhouse, unloading, storing for weeks or months until ordered, loading once again, shipping again, and finally unloading before getting to your door. This leaves too many opportunities for damage or mishaps that could cause product failure on its way from the manufacturer to you.

Because of our close relationship with our brands, we are able to ship items directly from their location to your door with no stops in between

Our shipping method is simple. An order is placed with Two Tides, the item is shipped out straight from the manufacturer (often fresh after production), and the item arrives right to your door within a few days. This is a much safer, faster, and more reliable method for large products like aquariums, delicate products like electronics, and items that can spoil like fish or coral food.

 

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card or PayPal account for the purchase. You will also have a team member reach out to you to guide you through the shipping and receiving process.

As soon as we receive your order, we automatically reach out to our manufacturers/distributors to confirm that it is in stock and available for immediate shipment (or production). If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail to determine the best course of action for your needs. If your item(s) are available, we will process the charges and submit the order for shipment.

Please note that many products sold by Two Tides are built to order or have certain custom component or specification options which can either mildly or greatly affect shipping and transit times.

We understand that every single order is unique, and we do our best to correctly estimate when your order will arrive at your door. However, all blanket estimates for shipping times are just that, estimates, and are subject to change.

For more detailed quotes, you can always reach out to us at orders@twotidesaquariumsupply.com and we will provide you a more accurate estimate for your specific order.


Order Shipment

If your order is in stock (or is ready to be custom built for you) and we process the charges to your credit card or PayPal account, it will ship within 2-8 business days from the date of your order (Can be longer for custom orders or in other special cases). We will notify you if your order is expected to arrive outside of this 2-8 business day window.

We will aim to send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order (or simply want to check the status of your order), feel free to reach out to us at orders@twotidesaquariumsupply.com

 

Free or Discounted Shipping Notice

PLEASE NOTE: The "Little or No Shipping Charges for Regular-Sized Items; We Cover Part of the Freight Costs for Large Items Shipped Nationally." announcement in the Shipping Policy section of each product page applies to Standard Shipping only. Any Expedited, Priority, Rush, or Next-Day Shipping may or may not be discounted and will be handled on an individual order basis.

 

Individual Supplier Notice

Two Tides works with multiple different manufacturers with various shipping options and policies as well as lead times. For an accurate and personalized quote of the above, connect with us directly at 727-214-7750

For Warranty information, visit the product page of the item in question, and check out the "Warranty" tab.

 

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★ Read Reviews of Two Tides

The Proof is in the Result

27 reviews
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SeahorseTank

So...late one night I was shopping online for a new seahorse tank. I ended up on the Two Tides website & in the bottom corner it said to click for a live chat. Since it was after midnight & they’re in the same time zone, I thought no way. But I clicked anyway & sure enough I was chatting with a live person! We chatted for over an hour until he asked for my email address telling me I’d be contacted the next day. That’s when I met Tyler. He helped me with my purchase. He went above & beyond to get me the tank I wanted, even spending a day on a video chat with Pro Clear Aquatics as they searched their warehouse looking for the aquarium I wanted with a blue back. They stopped making these a while back but they found one for me! I absolutely love this aquarium & I can honestly say that Tyler provided THE best customer service I have ever experienced from an online vendor. He told me from the start that he would stay with me from start to finish & he did. He was always there to promptly answer any questions or concerns I had. I can’t say enough about how happy I am with my purchase!

Piece of Art

I was looking for rimless peninsula aquarium to upgrade my 80 Gallon and my 70 Gallon mixed coral reef this year, but had a really hard time finding it because of the coronavirus. So I purchased a ProStar 230 Peninsula from Two Tides and I’m glad I made the right choice. The 3/4” low Iron glass display tank and large glass sump and light weight white stand is just beautiful as a piece of art. Tyler is extremely helpful and responsive and made the process easy and stress free. Everything arrived very well packaged. When we were setting up the tank, we couldn’t believe how easy the setup was with no issues what so ever. If you are looking for a high quality aquarium I highly recommend this company.

Absolutely beautiful fish tank and customer services

I am very happy with my order. The tank is very beautiful of out the box and it was well packaging with feel very safe from shipping damage.

Custom services from Two Tides Aquarium Supply was excellent. I have communicated with Tyler who had assisted me throughout the process from ordering the tank through shipping process, and what to expect on delivery day.

I am highly recommend anyone who want to get a new aquarium, to purchase from Two Tides Aquarium. Best to look for Tyler, he is a very helpful and pleasing person to contact if you have any question. I am glad that I have met him and definitely I would buy again in the future from Two Tides Aquarium supply when I need another fish tank and any other aquarium supply that I may need.

Thank you very much for a beautiful tank.

Regards,
James

Great Customer Service

I am very pleased with not only the product I received but the service that came with it. Tyler was in constant contact with me throughout each stage of the process. He answered all questions I had and was even able to provide me with links to plumbing parts I needed for the build. We had a small hiccup with shipping (carrier's fault not Two Tides) but Tyler was able to update me throughout the day. Tyler genuinely cares about his customers and I would recommend the company to anyone looking for their next show room tank!

Great unit

Makes water quickly. Very happy with the unit so far. Pump is quiet, runs great. Finally decided to get a good rodi system. This one has exceeded my expectations way better then any other unit that I've had before. TwoTides Aquarium supply shipped it fast and couldn't be happier with this unit.